We accept returns on all items within 30 days of the purchase date in their original unused condition with tags intact. Visit our Returns page to start the process.

Once your order has shipped, you will receive a tracking number via email. Use this number to track your parcel in real time on our website or directly on the carrier tracking page.

We process orders swiftly, but if you need to modify or cancel, please contact our concierge team as soon as possible. We will do our best to accommodate your request before dispatch.

Currently we operate exclusively online, allowing us to offer free shipping and complimentary returns so you can experience our pieces entirely risk-free.

Absolutely. Every saree in our collection is handloom certified and crafted by master weavers at renowned artisanal clusters. Each piece arrives with an authenticity card detailing its weave origin and artisan heritage.

All our sarees follow standard Indian drape measurements. A detailed size guide is available on each product page. If you are unsure, our concierge team is happy to assist.

The fabric details for each saree are listed on the product page under the Details section. Our range includes pure silk, organza, banarasi brocade, and other heritage handloom weaves.

We recommend dry cleaning only for pure silk and organza sarees. Store each saree wrapped in soft unbleached cotton muslin away from direct sunlight and humidity.

Available colour variants are listed directly on the product page. If you do not see the colour you are looking for, please contact us and we will assist you.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and UPI for domestic orders.

Yes, we offer flexible instalment options on eligible orders. Please check at checkout or contact our team for details on available EMI plans for your region.

Absolutely. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card details and your personal information is fully protected.

Domestic orders are dispatched within 48 hours and delivered in 3 to 5 business days. International express shipments typically arrive within 5 to 7 business days with full tracking provided.

Shipping cost is calculated at checkout based on your location and chosen shipping method. We offer free shipping on orders above a qualifying amount. See our Shipping Policy page for full details.

Yes. We offer complimentary shipping on orders above a qualifying threshold. Please refer to our Shipping Policy for the current minimum order value and eligible destinations.

Yes, we ship to P.O. boxes and to most international destinations. Please ensure your shipping address is complete and accurate. International duties and taxes may apply.

You can reach our concierge team via the Contact page, by email, or through the chat widget. Our team is available Monday through Friday, 10 AM to 6 PM IST.

Yes. Our Artisanal Concierge offers bespoke measurement options, fall and pico edging, and custom hand-embroidery tailored to your exact preferences. Reach out via our Contact page to begin.

We genuinely value your feedback. You can leave a review on the product page, message us through our Contact page, or email us directly.